Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at auto.cos.in@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at auto.cos.in@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at auto.cos.in@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at auto.cos.in@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at auto.cos.in@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at auto.cos.in@gmail.com.

Last updated: September 11, 2026

At autocos, we are committed to providing quality car care products and a reliable shopping experience. Please read the following shipping, return, and refund terms before placing an order.

1. Shipping & Delivery

  • Products will be shipped within 2–4 business days after the order is placed.

  • Delivery time depends on your location:

    • Metro Cities: 3–4 business days

    • Other Cities: 4–6 business days

  • Shipping and delivery may be delayed during festivals, holidays, promotional periods, or other circumstances beyond our control.

  • Delivery timelines are estimates and may vary depending on the courier service and delivery location.

2. Return Policy

Returns are accepted only in cases of a confirmed manufacturing defect.

To be eligible for a return:

  • The manufacturing defect must be reported within 7 days of delivery.

  • The product must be returned in its original packaging.

  • The product must be unused and undamaged.

  • All original accessories, labels, and other included items should be returned where applicable.

  • The customer must provide the order number and relevant details of the defect.

We may request photographs or videos of the product to verify the manufacturing defect before approving a return.

3. Non-Returnable Products

Returns will not be accepted for:

  • Change of mind or personal preference.

  • Incorrect product selection or ordering the wrong product.

  • Products that have been used.

  • Products damaged by the customer.

  • Damage caused by misuse, improper handling, installation, storage, or maintenance.

  • Normal wear and tear.

  • Products that have been modified, altered, or repaired.

  • Products returned without their original packaging or required accessories.

4. Return Request Process

If you receive a product that you believe has a manufacturing defect, contact us within 7 days of delivery.

Please provide:

  • Order number.

  • Product name.

  • Description of the defect.

  • Clear photographs and/or video showing the defect.

Our team will review the request and may ask for additional information or require the product to be returned for inspection.

A return request will be approved only after the claimed manufacturing defect has been verified.

5. Replacement or Refund

If the product is confirmed to have a manufacturing defect, we may provide a replacement, subject to availability.

If a replacement is not available, we may provide a refund or another appropriate resolution.

For approved refunds, the refund will generally be processed after the returned product has been received and inspected, where inspection is required.

The time taken for the refund to appear in your account may depend on your payment provider or bank.

6. Return Shipping

If a return is approved due to a confirmed manufacturing defect, we will provide the customer with instructions regarding the return process.

Customers should not send products back without contacting us first and receiving return instructions.

7. Damaged Package at Delivery

If the package appears to be damaged when delivered, please take photographs or videos of the package and product and contact us as soon as possible.

This will help us investigate the issue and coordinate with the delivery partner where necessary.

8. Order Cancellation

Orders may be cancelled before they are dispatched, subject to our ability to process the cancellation.

Once an order has been dispatched, cancellation may not be possible.

9. Contact Us

For any shipping, return, or manufacturing-defect-related queries, please contact us through the contact details provided on our website.

Please include your order number when contacting us about an order.

autocos
Website: autocos.in