Privacy policy

Last Updated: September 11, 2026

At AUTOCOS, we respect your privacy and are committed to protecting the personal information you provide when you visit or use our website, autocos.in, purchase our products, create an account, contact us, or otherwise interact with our services.

This Privacy Policy explains what personal information we collect, how we use it, when we may share it, how we protect it, and the choices and rights available to you.

AUTOCOS operates this online store using Shopify, which provides the technology and infrastructure that enables us to operate our ecommerce website and provide our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.


1. Information We Collect

Depending on how you interact with AUTOCOS, we may collect the following information.

Personal and Contact Information

When you create an account, place an order, contact us, or otherwise provide information to us, we may collect:

  • Full name
  • Email address
  • Mobile/telephone number
  • Billing address
  • Shipping/delivery address
  • City, state and PIN code
  • Account information
  • Information provided when contacting customer support

Order and Transaction Information

When you purchase products from our website, we may collect information relating to your transaction, including:

  • Products purchased
  • Order number
  • Order value
  • Billing and shipping information
  • Payment status
  • Refund, return or cancellation information
  • Transaction date and related order details

Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method you choose, payment providers may process information such as payment card details, UPI information, bank-related information or other payment information required to complete the transaction.

AUTOCOS does not intentionally store complete payment-card information on its own servers. Payment information is handled by the applicable payment service provider in accordance with its privacy policy and security practices.

Device and Technical Information

When you visit our website, certain information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Language preferences
  • General location information
  • Website pages visited
  • Referring website
  • Date and time of access
  • Other technical information necessary to operate and secure the website

Website Usage Information

We may collect information about how you interact with our website, including:

  • Products viewed
  • Products added to your cart
  • Products purchased
  • Search activity
  • Pages visited
  • Website interactions
  • Preferences and browsing activity

2. How We Collect Your Information

We may collect personal information from the following sources:

Directly From You

We collect information when you:

  • Create an account
  • Place an order
  • Subscribe to communications
  • Contact customer support
  • Submit a form
  • Participate in promotions or other activities
  • Provide information to us through the website

Automatically

Some information is collected automatically when you browse or interact with our website through cookies, pixels, analytics technologies and similar technologies.

From Service Providers

We may receive information from service providers that help us operate our website, process payments, deliver products, provide analytics, prevent fraud or provide customer support.

From Third Parties

We may receive information from third-party services where permitted by law and where necessary to provide our services.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

To Process and Fulfil Orders

We use your information to:

  • Process purchases
  • Confirm orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order updates
  • Process returns, cancellations and refunds
  • Provide customer support

To Provide and Improve Our Services

We may use information to:

  • Operate our website
  • Maintain customer accounts
  • Improve website functionality
  • Improve our products and services
  • Understand customer preferences
  • Personalize your shopping experience
  • Recommend relevant products

Customer Support

We may use your information to respond to questions, complaints, requests and other communications.

Marketing and Promotional Communications

Where permitted by applicable law and, where required, with your consent, we may use your contact information to send:

  • Product updates
  • Promotional offers
  • Discounts
  • New product announcements
  • Other marketing communications

You may unsubscribe from promotional emails at any time using the unsubscribe option provided in the communication or by contacting us.

Security and Fraud Prevention

We may use information to:

  • Protect our website
  • Detect fraudulent transactions
  • Prevent unauthorized activity
  • Investigate security incidents
  • Protect customers and our business
  • Maintain the security and integrity of our services

Legal and Regulatory Compliance

We may process and retain information where necessary to:

  • Comply with applicable laws
  • Respond to lawful requests from authorities
  • Resolve disputes
  • Enforce our terms and policies
  • Protect our legal rights

4. Cookies and Similar Technologies

AUTOCOS and our service providers may use cookies, pixels, tags and similar technologies to operate and improve our website.

These technologies may be used to:

  • Keep products in your shopping cart
  • Remember your preferences
  • Understand how visitors use our website
  • Improve website performance
  • Measure advertising effectiveness
  • Provide relevant marketing
  • Detect fraudulent or suspicious activity

You can control cookies through your browser settings. Disabling certain cookies may affect some features of the website.

Shopify also provides customer-privacy controls and tools that merchants can configure according to applicable regional requirements.

5. How We Share Your Personal Information

We do not sell your personal information for money.

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

Shopify

Our website is hosted and powered by Shopify. Shopify processes information in connection with providing its ecommerce platform and related services. Shopify's own privacy practices are described in its privacy policy.

Payment Providers

We may share necessary information with payment providers to process payments, refunds and related transactions.

Shipping and Delivery Partners

We may provide necessary information such as your name, phone number and delivery address to logistics and courier partners so that your order can be delivered.

Technology and Service Providers

We may use third-party providers for services such as:

  • Website hosting and infrastructure
  • Analytics
  • Customer support
  • Email and communication services
  • Fraud prevention
  • Security
  • Marketing
  • Cloud storage

Legal Requirements

We may disclose information when required or permitted by applicable law, including in response to lawful government or law-enforcement requests.

Business Transactions

If AUTOCOS or substantially all of its assets are involved in a merger, acquisition, restructuring, sale or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Payment Information

AUTOCOS may use third-party payment providers to process payments.

When you make a payment, your payment information may be transmitted directly to the applicable payment provider.

Payment providers may have their own privacy policies and terms governing how they process your information.

We recommend reviewing the privacy policy of the payment provider you use.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services.

These third parties operate independently from AUTOCOS and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfil orders
  • Provide customer services
  • Maintain account information
  • Process returns and refunds
  • Comply with legal and tax obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements

When personal information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information, where legally permitted
  • Withdraw consent where processing is based on consent
  • Request information about how your personal information is processed
  • Raise a grievance regarding our handling of your personal information

Some rights may be subject to applicable legal limitations and verification requirements.

India's DPDP framework provides rights for individuals and obligations for organizations processing digital personal data.

11. Withdrawal of Consent

Where we process your personal information based on your consent, you may withdraw your consent, subject to applicable law.

Withdrawal of consent will not affect processing that was lawfully carried out before your consent was withdrawn.

To withdraw consent or submit a privacy-related request, please contact us using the details provided below.

12. Marketing Communications

You may choose not to receive promotional communications from us.

If you receive a promotional email from AUTOCOS, you can unsubscribe using the unsubscribe option included in the email.

Even if you opt out of marketing communications, we may still send essential transactional communications, such as:

  • Order confirmations
  • Shipping updates
  • Delivery notifications
  • Refund information
  • Account-related communications
  • Customer service responses

13. Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

14. International Data Transfers

Because AUTOCOS uses Shopify and other third-party service providers, your personal information may be processed or stored in countries outside India.

Where applicable, we take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements and appropriate contractual or other safeguards.

Shopify's infrastructure and subprocessors can involve processing in multiple countries.

15. Grievances and Privacy Requests

If you have a question, concern, complaint or request relating to the processing of your personal information, you can contact us.

We will review and respond to your request in accordance with applicable law.

Privacy Contact

AUTOCOS

Email: auto.cos.in@gmail.com
Phone: +91 96 4526 0579

Website: autocos.in

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

17. Contact Us

If you have any questions about this Privacy Policy or how AUTOCOS handles your personal information, please contact us:

AUTOCOS
📧 Email: auto.cos.in@gmail.com
📞 Phone: +91 96 4526 0579
🌐 Website: autocos.in